We understand buying a property is a stressful process, and Smart Home Surveys are here to remove that stress. Below is a list of the questions we are most frequently asked, but please feel free to contact us if you need any further clarification.

I’ve instructed Smart Home Surveys, what happens next?

Once you are enrolled as a new client, we will contact the agent selling the property and schedule an appointment for as soon as possible. You will also be provided with a link to our Client Area. This is where you will access our Terms of Engagement and invoice, and also your report once it is ready.

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I have concerns which I’d like the surveyor to look into?

You are welcome to advise us of any concerns or specific areas of interest you have before the survey takes place, and the surveyor will be made aware of these so they can be addressed accordingly.

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I’d like to accompany the surveyor

In light of the recent coronavirus pandemic, we are trying to minimise contact wherever possible to protect our clients and colleagues alike. We’re happy to arrange a chat with your surveyor the day after inspection so they can go through their initial findings with you prior to writing up a full report.

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How long will it take until I receive my report?

A Market Valuation report will take up to 3 working days from the date of inspection.
A Level 1 Survey will take up to 3 working days.
A Level 2 Survey will take up to 5 working days.
A Level 3 Survey will take up to 5 working days.

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How can I pay?

Payment must be made no more than 24 hours after the scheduled survey date. Please be aware the payment reference must be the invoice number e.g. SHS1234. If the correct invoice number is not used, it may mean payment is not allocated to your file which can lead to a delay in sending out your report.

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I have a question about my report. What is the best way to get in touch?

We welcome any questions you have once you have received your report. Please feel free to email enquiries@smarthomesurveys.co.uk and please ensure you put “PSQ” followed by the full property address in the subject line. This means the email will get passed to your surveyor.

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Request a Survey or Valuation